Shipping & Returns Policy
Delivery Courier
Free Shipping on First Buy (use code FOB), minimum purchase of $70 for New Zealand addresses
*Not applicable to other special promos
New Zealand Rate: $10.00
AllowYourself parcels are packaged within New Zealand then handed to NZ Couriers overnight. All parcels require a signature unless specified on the order. Delivery time is dependent on the postal code, so rural addresses may take longer to arrive.
Australia Rate: $15 for tracked 3-10 day delivery
Australian deliveries are handled by NZ couriers in transit to Australia and then by Australia post for local delivery.
Delivery Instructions
Please ensure that the delivery address and recipient’s name for your order is accurate and complete (including the full name of any business name if shipping to a work address). We are unable to change address details once you have placed your order. We will not take responsibility for any orders that go missing due to incorrect delivery information provided on your order.
All parcels from AllowYourself require a signature upon delivery. If you give the courier authority to leave your parcel, you acknowledge that AllowYourself will not be liable in any way for any loss or damage to the parcel left at the address in accordance with your instructions.
Deliveries are deemed completed when the goods arrive at the delivery address provided by you. AllowYourself accepts no liability for damage, loss, or theft of goods after they have been delivered.
Special Delivery Instructions
If you have special instructions for the courier, simply add this in the Delivery Instruction field at checkout. If you need to change your delivery address once the order has been dispatched and before it is delivered, please email us and we will do our best to change the address instructions for you.
My Parcel Was Damaged (NZ)
My parcel has arrived, but something is damaged. What do I do now?
We're sorry that your parcel did not arrive in perfect condition. Please contact us at with your order number with details of what has been damaged.
Please make sure you keep any damaged items and packaging in the same condition as they were received, and take a photo if possible. This can help us in making a claim with the courier.
Please note that you must contact us within 7 days of your parcel's delivery date so that we can assist you.
Product Return Policy
Although we hope you love all your items from AllowYourself, we have a returns policy in place in the unlikely case that the product purchased from AllowYourself is proven faulty or damaged. If you change your mind about your purchase, however, we do not offer exchanges.
Products must have been purchased from the AllowYourself website
Please follow our Step-By-Step Guide below for Returns:
STEP 1
Get in touch - To replace an item, please email our AllowYourself Customer Care Team at hello@AllowYourself.co.nz with your name, phone number, order number, product name, and the reason you believe the product is faulty.
STEP 2
Take a photo - Should your item arrive damaged or you believe something has gone wrong, please attach photos in the email to our customer care team.
STEP 3
Replacement confirmation - Once the claim has been reviewed and approved by our customer care team, we will ship out the replacement product.
STEP 4
Return the product - In some cases, our customer care team will request you return the faulty product to AllowYourself for further inspection. Shipping costs are nonrefundable.
How long does it take to receive a replacement product?
Please allow us 10 business days once the request has been approved.
What should I do if I receive the wrong product?
Contact us at hello@allowyourself.co.nz and we will do our utmost to resolve your query with minimal inconvenience.
Reactions to Products Purchased Enquiries
In the rare case of an allergic reaction, we are happy to accept the product’s return and exchange it for an alternative, more suitable product.
Please provide us with a photo of the reaction, product details (name, batch number, and expiry date), and proof of purchase when requesting a return of the product.
If you experience any allergic reaction, please stop product use immediately.